Privacy Policy

Last update : [22/02/2026]

This Privacy Policy explains how Provence Executive Services (“we,” “our,” “us”) collects, uses, and protects your personal data when you use the site. provencexecutive.com (“the Site”) and when you contact us or book a service (private driver/chauffeur, private concierge, property management).

1) Data controller

Provence Executive Services
Statut : SASU
Headquarters: 31 rue de la Soie – 84150 – Jonquières
SIRET : 10242140100013
Email : contact@provencexecutive.com
Cell Phone +33 6 75 23 04 50

2) Personal data collected

Depending on your use of the Site, we may collect:

A. Data you provide to us

  • Identity : last name, first name

  • Contact information : email, telephone

  • Service information (if requested/reserved): dates/times, pick-up locations/destinations, number of passengers, luggage, specific requests, preferences (e.g., discretion, itinerary, constraints)

  • Data related to concierge services : booking preferences, information needed for organization (e.g., schedules, locations, constraints)

  • Exchanges : content of your message (form, email, phone)

B. Automatically collected data

  • Technical data : IP address, device/browser type, pages viewed, visit duration, security logs

  • Cookies/trackers (see Cookies section)

We do not request “sensitive data” (health, opinions, etc.). If you voluntarily provide us with such information, we ask that you limit it to what is strictly necessary.

3) Purposes and legal bases

We only process your data when necessary and on a valid legal basis:

  1. Responding to your requests (quotes, questions)
    Legal basis: pre-contractual measures / legitimate interest

  2. Manage reservations and perform the service (driver/concierge/property management)
    Legal basis: contract performance

  3. Customer follow-up, business relations (confirmation, practical information)
    Legal basis: contract performance / legitimate interest

  4. Billing and accounting obligations
    Legal basis: legal obligation

  5. Site Security / Fraud Prevention / Spam Protection (e.g., reCAPTCHA if enabled)
    Legal basis: legitimate interest

  6. Audience measurement and website improvement (if analysis tools are enabled)
    Legal basis: consent (non-essential cookies)

4) Recipients of the data

Your datas are accessible:

  • by Provence Executive Services (personnes habilitées)

  • by our strictly necessary technical service providers (e.g., web host, OVH, form tool WPForms, anti-spam/reCAPTCHA if enabled)

We never sell your datas.

5) Transfers outside the European Union

Some service providers (e.g., audience measurement or anti-spam services) may process data outside the EU. In such cases, we ensure that appropriate safeguards are in place (e.g., standard contractual clauses, additional protective measures) in accordance with the GDPR.

6) Retention periods

We only keep your data for as long as necessary:

  • Requests via form/emails without follow-up : the time required to complete the assignment

  • Data related to a service (customers) : the time required to complete the assignment

  • Invoices / accounting : 10 years legal obligation

  • Security logs : 12 months

  • Cookies : depending on their nature (see Cookies section)

7) Your rights (GDPR)

You have the following rights:

  • Access to your datas

  • Correction if they are inaccurate

  • Erasure (“right to be forgotten”) in the cases provided for

  • Opposition processing (including prospecting)

  • Limitation of treatment

  • Portability (in some cases)

  • Withdrawal of consent at any time (cookies/marketing)

To exercise your rights: contact@provencexecutive.com
Please provide your first and last name and the request concerned. Proof of identity may be requested in case of doubt.

You can also file a complaint with the CNIL.

8) Security

We implement reasonable technical and organizational measures to protect your data (secure hosting, access control, updates, anti-spam protection, etc.).
As no system is foolproof, we recommend that you do not send sensitive information via the form.

9) Cookies and trackers

A cookie is a small file stored on your device.

A. Strictly necessary cookies

They enable the proper functioning of the Website (security, display, forms).
Legal basis: legitimate interest (no consent required).

B. Audience measurement cookies (if enabled)

They help us understand how the Site is used and improve it.
Legal basis: consent (via cookie banner).

C. Cookie management

During your first visit, a banner may allow you to accept/refuse certain cookies.
You can also configure your browser to block cookies. Some features may be degraded.

10) Forms (WPForms) and contact

When you fill out a form, the information is sent to contact@provencexecutive.com in order to process your request.
We recommend that you avoid providing unnecessary or sensitive information.

11) Minors

The Site is intended for adults. If you are a minor, please ask a parent or guardian for permission before contacting us.

12) Links to third-party websites

The Site may contain links to external sites (partners, social networks, etc.). We are not responsible for their privacy practices. We encourage you to review their policies.

13) Policy update

We may update this Privacy Policy at any time. The date of the update is shown at the top of the page.

14) Contact

For any questions regarding this policy:
contact@provencexecutive.com

+33 6 75 23 04 50