1) Purpose and scope

These policies apply to all reservations made with Provence Executive Services (ci-après “P.E.S”), pour des prestations de :

• Private driver (transfers, driver at disposal, tours, events)

• Private Concierge Services (reservations, planning, custom experiences)

• Property Management (administration, supervision, coordination of service providers)

By booking a service, you acknowledge that you have read and accepted these terms and conditions.

A. Private Driver:

2) Reservation

Reservations can be made via:

• website form,

• email,

• phone / WhatsApp (depending on availability).

To process your request, P.E.S. may ask you for the following information: name, phone number, email address, exact addresses, travel times, number of passengers, luggage, and any special requirements (child seats, pets, etc.).

3) Confirmation

The reservation is considered confirmed only after :

• receipt of a written confirmation (email/message), and

• as appropriate, payment or deposit (see below)

4) Rates, deposit, and payment

• Rates can be provided on request or in the form of quotation (particularly for provision, tours, events).

• Depending on the service, P.E.S. may request:

  • a full prepayment, or

  • a deposit to reserve the vehicle (the balance being due before or on the day of service, as agreed).

Any costs incurred (tolls, parking, specific access, exceptional waiting times, overtime) may be re-invoiced if applicable and will be communicated as soon as possible.

5) Pickup, waiting, and delays

Punctuality: P.E.S. is committed to arriving on time at the pickup location, subject to traffic and access conditions.

Waiting time included (unless otherwise agreed in the quote):

• Standard pick-up (address, hotel, train station) : up to 10 minutes of courteous waiting included.

• Beyond that, the wait may be charged and/or the transfer may be considered as late cancelled if the customer does not show up.

Airports/train stations (arrivals): The waiting time takes into account unforeseen circumstances (delays, lost luggage). P.E.S. will provide you with details on the waiting arrangements at the time of confirmation.
If we are unable to reach you, the service may be classified as “no-show” (see below)

6) Changes (date, time, itinerary)

You can request a change. P.E.S. will do its best to approve it, but it depends on:

• about availability,

• impact planning,

• and the duration/itinerary.

Any substantial modification (change of date, major change of itinerary, addition of stages, extension of duration) may result in a rate review.

7) Cancellation – conditions and fees

The following fees apply per reserved service, except for specific conditions indicated on your quote (wedding/event, long-term rental, etc.).

Transfers / single trips:

• Cancellation +24h before pick-up time: without fees

• Cancellation between 24h et 12h : 50% of the amount provided for

• Cancellation <12h : 100% of the amount provided for

Availability / tours / planned services (half-day / full day):

• Cancellation +72h : without fees

• Cancellation between 72h et 24h : 50%

• Cancellation <24h : 100%

8) No-show (customer absence)

The following are considered “no-shows”:

• customer not present at the meeting place,

• customer unreachable after reasonable attempts,

• or refusal to provide services at the last minute without legitimate reason.

In this case, the benefit is payable to 100%.

9) Customer delay and extension

If you arrive late, P.E.S. may:

• charge for additional waiting time,

• or, if this makes it impossible to provide the service (due to a sequence of other clients), cancel the appointment (late cancellation/no-show conditions).

If you request an extension (overtime), it is accepted. subject to availability and billed at the agreed rate (or according to the quote).

10) Force majeure / safety / exceptional circumstances

En cas d’événements extérieurs (intempéries extrêmes, fermeture de routes, grèves, incidents majeurs, restrictions administratives, événements de sécurité), P.E.S peut adapter l’itinéraire, l’horaire ou, si nécessaire, reporter/annuler la prestation.
Dans ces cas, P.E.S recherche une solution équitable (report prioritaire, avoir, ou remboursement selon la situation et les coûts déjà engagés).

B. Private concierge service

11) Operation

Concierge services may include: research, recommendations, reservations, organization, coordination, and logistical support.

Some reservations (restaurants, experiences, tickets, service providers) may be non-refundable according to the partners' policy.

12) Cancellation (concierge service)

• P.E.S.’s service fees (for research, planning, and coordination) may still be due if the cancellation occurs after the assignment has begun.

• The partner fees (tickets, deposits, advance payments to service providers) follow their own terms and may be non-refundable.

Whenever possible, P.E.S. will inform you of the terms and conditions before confirmation.

C. Property Management

13) Planning and interventions

Visits, check-in/out, inventory checks, coordination of service providers, and emergencies are organized according to availability and level of urgency.

14) Cancellation (management)

For scheduled procedures:

• Cancellation +48h : free of charge (except for costs incurred)

• Cancellation <48h : service due in whole or in part depending on the time already spent and non-recoverable costs (travel, service providers already hired, purchases, etc.).

15) Refunds

In case of a refund:

• it is made using the same payment method whenever possible,

• any bank/platform fees may be charged to the customer,

• Expenses already incurred and non-recoverable (service providers, tickets, deposits) may be deducted.

16) Contact

To modify or cancel:

• Email : contact@provencexecutive.com

• Cell Phone +33 6 75 23 04 50

To be taken into account, a cancellation/change must be confirmed. in writing (email or message).

17) Update

P.E.S. may update these policies to reflect changes in its services.
Last updated: February 23, 2026